ITQ Managed Services - Support Services

Reliable ITQ Support Services to Keep Your Business Running Smoothly

Expert support when you need it most

At ITQ, we understand that businesses need reliable support to keep their operations running smoothly. That’s why we offer expert Support Services to help businesses address their IT needs. Our support services are designed to ensure that businesses can focus on their core operations while we take care of their technology needs. Our team of experienced professionals is available 24/7 to provide the support and guidance businesses need to keep their systems running optimally. With ITQ’s Support Services, businesses can rest assured that their IT infrastructure is in good hands, allowing them to achieve their goals and drive innovation and growth.

Our Support Services

ITQ’s Support Services are here to provide you with the assistance and guidance you need to keep your IT environment running seamlessly. From proactive monitoring and maintenance to quick resolution of unexpected issues, our team of experts is equipped with the knowledge and tools necessary to help you overcome any challenges. Whether you need assistance in optimizing your systems, require technical guidance, or simply need someone to rely on for support, we’ve got you covered. With ITQ’s Support Services, you can leave the IT concerns to us and focus on what you do best – running your business.

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Support Services for VMware on Dell VxRail

Our support services for VMware on Dell VxRail include 24/7 monitoring and maintenance, rapid issue resolution, and technical guidance to ensure optimal performance of your VMware environment on the Dell VxRail platform. Our team of experts is equipped with the necessary knowledge and tools to provide comprehensive support, including firmware and software updates, hardware replacements, and escalation to Dell for any hardware issues, allowing you to focus on your core business activities.

Support Services

Our Support Services for VMware infrastructures encompass proactive monitoring and maintenance, expedited issue resolution, and personalized technical guidance to ensure seamless and efficient operations within your esteemed VMware data center. Our team of highly skilled and experienced experts will collaborate closely with you to gain a thorough understanding of your unique requirements, enabling us to offer tailored support and effectively tackle the various challenges you may encounter.

Support Services for Omnissa Workspace ONE

Our Support Services for Omnissa Workspace ONE are designed to help you achieve optimal performance and productivity in your mobile workforce. We offer technical guidance, proactive monitoring and maintenance, and rapid issue resolution to ensure that your Omnissa Workspace ONE environment is running seamlessly. Our team of experts is equipped with the knowledge and tools necessary to provide comprehensive support, allowing you to focus on your core business activities without worrying about your mobile device management platform.

Our approach

What sets ITQ Support Services apart?

With over 27 VMware Solution Competencies, 16 Master Services Competencies across all our Business Units, we are proud to be your perfect partner for Support Services. Our team of experts is committed to delivering high-quality support to help your business stay ahead of the curve.

Our Expertise in Virtualization Technologies

Our team of certified experts has extensive expertise in the VMware and Omnissa ecosystems, which enables us to provide effective and efficient solutions that meet your business needs.

ITQ, leader in Virtualization and Cloud Knowledge

Our support team is backed by the full ITQ organization, leader in Virtualization and Cloud Knowledge. Our passion for customer success and a culture of collaboration means that every highly skilled ITQ employee is intrinsically motivated to help each other and our customers. With the addition of Extended Support, we provide an unprecedented level of skill and expertise in in virtualization and cloud technologies to ensure that any issues are quickly resolved, and the highest level of performance is maintained.

Proactive Monitoring and Maintenance

ITQ’s modern monitoring tooling allows for proactive monitoring of IT infrastructure for performance and security, which can help prevent incidents and downtime. With customized dashboards and regular discussions with ITQ, organizations can stay ahead of potential issues and ensure business continuity.

Smooth Onboarding with ITQ Support Services

At ITQ, we know that every customer and their IT environment is unique. Therefore, we tailor our onboarding process to meet your specific needs and requirements. We understand that a smooth onboarding experience is essential to ensuring that we can provide you with the best possible support from the start. Here’s a high-level overview of what you can expect during the onboarding journey with ITQ Support Services:

1. Kick-off meeting

After signing the contract, we schedule a kick-off meeting with you to explain the process and discuss your specific requirements and expectations. During this meeting, we also introduce you to your dedicated support team.

2. Assessment

We conduct a detailed assessment of your current IT environment, including your infrastructure, applications, and security policies, to gain a better understanding of your unique needs.

3. Planning and implementation

Based on our assessment, we create a customized plan that outlines the specific steps and timelines for the onboarding process. We then work with you to implement the necessary changes and configure your environment to ensure that it meets your requirements.

4. Documentation

We create a comprehensive document that outlines the procedures, contacts, and agreements for the ongoing support of your IT environment. You review and approve this document to ensure that all your needs are met.

5. Testing and validation

We conduct rigorous testing and validation of your environment to ensure that all systems and applications function as expected.

6. Go-live

Once the testing and validation are complete, we will work with you to schedule the final deployment and go-live of the environment.

7. Day 2 operations

After the environment is live, we provide ongoing support services to ensure that your solutions perform optimally and deliver business value. This includes life cycle management, incident handling, and proactive maintenance to ensure that your technology solutions are always aligned with your evolving business needs.

We love tech, but we're obsessed with your success

Digital Workspace
Cloud Native
Implementation and Adoption
Platform Engineering
Hybrid Cloud
Private: ITTS (IT Transformation Services)
Private: Managed Security Operations
Managed Cloud Platform
Private: Backup & Disaster Recovery

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As a Head of IT, I have been thoroughly impressed with the level of expertise and knowledge that ITQ brings to the table. Their support services have been instrumental in ensuring the success of our technology initiatives.

– IT Manager at a Manufacturing company

With ITQ's support services, we have the peace of mind that our healthcare infrastructure is being supported by experts. Their team is always available to assist us with any issues or concerns.

– IT Director in Healthcare

We couldn't be happier with ITQ's support services. Their team is always prompt, professional, and eager to help us overcome any IT challenges that come our way.

– Head of IT in Public Sector

Customer cases

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CBS

After our successful initial collaboration with the CBS, we have since started working together on various other projects as well. Some of them are now completed, such as the migration to a new workplace environment, the optimisation of the data centre, and the rollout of laptops and phones.

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Gemeente Amstelveen

As a municipality, you are bound by certain government guidelines in the field of Information Security. That is why the municipality of Amstelveen called us to implement NSX (network segmentation). ITQ has contributed to a safer working environment with this implementation.

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NorthC

NorthC values being in control. As a data center, they are a 24-hour service, they guarantee there is always power and that there are always connections; that is the service to its customers. We guided NorthC in setting up its Server Park and infrastructure, knowledge transfer from VMware and post-project support.

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UWV

We assisted UWV with the migration of 100 virtual workplaces to the data centers of the new hosting partner. As a result, ITQ has contributed to the vision of UWV to make citizen support better, easier and faster.

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Gemeente Haarlem

What started as a request to provide training on mobile device management, ended up in us helping Gemeente Haarlem to roll-out a new secure Cloud Workplace to make employees more mobile, more productive and more able to serve the local community.

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Mike Janssen Managing Director Managed Services

Don't let IT challenges hold your business back!

Contact ITQ today to learn how our Managed Services can help you overcome them.

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