A successful Digital Workspace is built on the foundation of five pillars:
Putting Employee Experience First
If the business thinks that IT gets in the way and slows them down, employees will avoid adopting the tools and services designed to protect them. IT must put itself in a position to design and deliver the productivity experience which employees are already using outside of the business. Think about how simple, though very secure, it is to manage your private financial services. The context of employees in quite often changing or adapting to what they are doing or how they are doing something. They are using different types of devices, from different locations, and will possibly introduce even more different conditions in the future. It’s important for IT to facilitate and keep up with the demand of employees and departments. In many cases, this takes a shift in skills and culture, but it represents growth opportunities across IT.
Delivery of Applications – Anytime, Anywhere
“Any application, anytime, anywhere” is a neat marketing message but has turned out to be quite challenging to actually deliver. Sure, distributing the latest mobile app on an Android or Apple device is easy, but what about that 12-year-old Windows app, or the internally developed Java-based apps that no longer have an internal owner, or the old Excel app with macros that don’t work in recent versions of the application. And how are we going to deal with web apps delivered internally through complex and ever-changing VPN tools, or SaaS apps accessible from anywhere, but with passwords no one can remember? The bottom line is: you can’t deliver an employee experience, if you can’t deliver all of the applications they need to get their job done. As soon as you begin to have an inconsistent user experience, where applications sometimes work normal (depending on device, location, connection, time of day, etc), employees will stop adopting IT’s services. A user experience must be consistent and adaptable to change to enable IT to become a true business partner.
Modern Device Management
The way we consume devices has changed. We used to order a device, install Windows on it, add it to the domain to have it secured and upgrade every couple of years. Upgrading was very time consuming and mostly went successful. In case of an issue, you needed help of a specialist. The same with installing applications or securing the device.
When the Apple iPhone was introduced, the whole approach of device consumption and management has shifted. Continues delivery of device and application updates, secured intrinsically, and fully enabled for self-service have made this consumer-simple device management strategy a global standard. Not only smartphones, but also Windows 10 and macOS devices are fully enabled for Modern Management through so-called modern management APIs. Independent of the type of device an employee would like to use (corporate-ownded or employee-owned), the way of management is standardized, device and location independent, and consolidated into a single solution: VMware Workspace ONE Unified Endpoint Management (UEM).