Highly-skilled and pro-active support of your VMware environment. We quickly solve issues with our expert professionals and deliver quality of service with a pro-active approach.
Impact on your business
During our regular engagements we see a lot of our customers struggling with the same issues:
Complexity of infrastructure goes up and specialists are harder to find and retain.
Support parties are ineffective and you are thrown in the same protocols every timeyou reach out.
Employees have limited focus, shifting their attention between solving issues and developing business value.
These problems frequently impact their business in the same two ways. The first way comes down to impact on business continuity (think of issues that are not solved or not fast enough; resulting in downtime and loss of business). According to Gartner; the cost of downtime on average costs $5600 per hour. The second way is the impact on IT value. Employees simply lack time to focus on developing IT value for your company. Time spent on solving issues cannot be spend on creating value. We think that’s a waste of time, resources and energy.
Guarantee on fast highly-skilled & transparent support
Better guarantee on structural healthy environment
Quick access to knowledge
Increase your employee satisfaction
Reallocate own support capacity on strategic changes
Faster incident resolution
Better utilization of your infra environment
Preventing increase of staffing costs
Reduced outages that impact business services
Prevention of incidents
What we do
Highly-skilled based VMware support service
ITQ Support Services features highly-skilled level VMware support. While delivering VMware support we have an integration mindset. Not only do we help resolve issues, we also use Root Cause Analysis to determine where the problem came from and we use problem management to solve the issues. Customers will have direct contact with senior engineers that follow a no protocol approach. We won’t ask you the “have you turned it on and off again” questions.
Our transparent process gives continuous insight into the status of your support tickets. We will keep you up to date of the progress.
Our support service features pro-active services to make your infrastructure even better. Regular healthchecks and an update service for VMware developments are included in the service. HealthChecks will give you insight in the current status of your infrastructure and what to do to improve it. The Update Service will help you predict if updates in your infra will result in problems. We will help you reduce issues in the future.
World class VMware skills as Foundation
All ITQ’ers have a helping mindset. This shows in our support service. We adopt your problem and solve it for you. This shows in our approach too: Direct contact with an experienced engineer that helps you solve the problem. You won’t be run through protocols with standard solutions. Our engineers have inside knowledge of your organisation to help you even better. We know what you want to achieve and what your IT environment looks like. That way we help you solve issues quicker and reduce the amount of issues in the future. This will be our focus so you focus on creating business value.
Those four values are all based upon world class VMware skills. ITQ is one of the very few companies that has all Master Service Competencies showing our knowledge on all VMware fields. This forms a solid foundation to support your company when you need help the most.
Knowledge is key for our existence. This knowledge we use for disruptive innovation and changing organizations. Are you ready for change?