With a background in IT-support and application management, I bring hands-on experience in optimizing digital environments and enhancing system performance, while ensuring that end users enjoy the best possible experience. I began my career as an IT Service Desk employee and quickly progressed to the role of Application Administrator. Over the years, I’ve developed a strong understanding of both user support and backend systems, enabling me to bridge the gap between technical and functional requirements within an organization. My expertise lies in application management, automation, and process optimization. I have an increasing focus on the technical side of IT including system integrations, cloud environments, and workflow automation always aiming to improve efficiency and reliability across platforms.